Patient Conversations During Coronavirus (COVID-19)
This series of three podcasts will highlight patient conversations and discussions during this sensitive time, as providers begin to re-open their practices, schedule appointments, and get back on track.
Episode 2: How the Patient Scheduling Experience Has Changed and Best Practices To Put in Place
Speakers: Bill Mercier, President of Opticall, and Randy Baldwin, VP of Specialty Client Marketing at CareCredit
Summary: The patient experience and conversation during scheduling has changed in the last few months. How to handle this response can be a pivoting point for a practice in getting back to business. This podcast will discuss with Bill Mercier what the new trends are during the scheduling process and best practices that can be put in place.
This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of Bill Mercier. Your receipt of this material constitutes your acceptance of these terms and conditions.