Gearing back up

Co-editor Jane Shuman discusses re-evaluating operations and practice after quarantine.

By Jane Shuman, COT, COE, OCS

Seeing our patients via telemedicine

How to code these services to get paid for them during this emergency.

By PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA

Instrument care for glaucoma procedures

Understand safe disinfection processing procedures in the office setting.

Drug advances for refractive and cataract surgery

Today's premium visual outcomes incorporate newer combination agents, molecules, and delivery systems.

By Conni Koury, contributing writer

Benchmarks for effective online marketing

Metrics provide a means of evaluating and managing marketing dollars.

By Ryan Miller

Discuss payment options

For both insured and self-paying patients, talk about finance options and do so early.

By Randy Baldwin, Tracy Kenniff

Viewpoint from the Editor

The COVID-19 pandemic: present and future

By Jane Shuman, COT, COE, OCS

Opening Lines

Customer Service

Extend grace through crisis

By ELIZABETH MONROE, COE, CPSS, PHR

Compliance

Supportive documentation for procedure notes

By Elizabeth Cifers, MBA, MSW, CHC, CPC

The ABCs of scribing

Ophthalmic scribes can add substantial value to the practice. Here’s how.

By Lynn Girdlestone, COA, OSA, OSC