March 2016

March 2016

March 2016 Issue

Features

Departments

  • Coding

    By PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA

    Interpret and report

  • Customer Service

    By ELIZABETH HOLLOWAY, COE, CPSS, PHR

    Tracking patient satisfaction

  • My Back Page

    By LINDA GREENSEID

    GOLDEN ANNIVERSARY Husband and wife, ophthalmologist and tech

  • Viewpoint from the Editor

    By Jane Shuman, COT, COE, OCS, Co-Editor

    Resolving to change for the better

  • Opening Lines

    By Zack Tertel, Senior Editor