January 2016

January 2016

January 2016 Issue

Features

  • Be our guest

    By ROBERT CALANDRA, CONTRIBUTING EDITOR PHOTOGRAPHY BY ART HANSEN

    How Boling Vision Center builds a “guest-centric” practice

  • When the pharmacy calls

    By JIM THOMAS, EDITORIAL DIRECTOR

    The second of this two-part series discusses how to better manage pharmacy call backs.

  • Glaucoma surgery developments

    By THOMAS W. SAMUELSON, MD

    New technology and techniques help make procedures safer and more individualized.

  • Overcoming language barriers

    By SUMÁYA RODRÍGUEZ, COA, OSC, ABO-AC, FNAO, USN RET.

    Even if you don’t speak your patient’s language, knowing how to communicate is vital.

Departments

  • Coding

    By PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA

    New codes and revisions

  • Compliance

    By C. JOLYNN COOK, RN

    A different type of disaster planning

  • Customer Service

    By ELIZABETH HOLLOWAY, COE, CPSS, PHR

    Role-playing patient scenarios

  • Opening Lines

    Volunteers attend Myanmar Eye Meeting in hopes to increase the country’s ophthalmic skills

  • Viewpoint from the Editor

    By Bruce Maller, Co-Editor

    Happy New Year!