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Industry trends and the desire for more training opportunities highlight key findings from this year’s readers’ poll.
By Jim Gallagher, managing editor
The chief complaint and history of present illness help lead eye-care providers to a definitive diagnosis.
By SERGINA M. FLAHERTY, COMT, OSC, CTC, (F)ATPO
How to reduce anxiety and improve assessments when a patient calls
By DIANNA E. GRAVES, COMT
Some of the major vendors weigh in on how they ease this transition for allied health staff.
By JENNIFER KIRBY, FEATURE WRITER
Make sure your chart documentation can withstand an audit.
By BRITTNEY IRWIN, COT, CPC-A, CEP
Learn what is required by these highly trained professionals and the services they provide.
By SALLY MURRAY, CO
Six honest serving men
By Judy Williams, Co-Editor
Clearing up confusion with refractions
By MARY PAT JOHNSON, COMT, CPC, COE, CPMA
Collections with a heart
By ELIZABETH MONROE, COE, CPSS, PHR
Revisit your ABN process
By LAURIE K. BROWN, MBA, COMT, COE, CPC, CPMA, CPSS, LSSYB
