Making connections in the pediatric practice

Children’s Eye Care of Michigan focuses on building rapport with each patient. Here’s why … and how.

By JENNIFER KIRBY, FEATURE WRITER

Keys to oculoplastic success

Three essential areas of focus for oculoplastic staff

By MELISSA TOYOS, MD

Automating cataract surgery

Avoiding errors from manual transcription is just one of the benefits of systems that tie diagnostic data to the OR.

By LOUIS PILLA, CONTRIBUTING EDITOR

Update on thyroid eye disease

The latest in our understanding of how to diagnose and treat TED

By SHAKTHI KANAGALINGAM, MD

Viewpoint from the Editor

Changing up this issue

By Jane Shuman, COT, COE, OCS

Opening Lines

Customer Service

Build resilience into customer service

By ELIZABETH MONROE, COE, CPSS, PHR

Compliance

Ensure practice proficiency

By LAURIE K. BROWN, MBA, COMT, COE, OCS, CPSS, EUGENE, ORE.

What does the future hold for billing telemedicine?

If the pandemic-related rules expire, what might change?

By PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA