Featured
Are There Documentation Dangers Lurking in your EMR?
Cloning claims are raising red flags.
From Manager to Leader
Four functional principles can helpattract, maintain, motivate and manage followers.
HIPAA: Are Your Office Records Truly Secure?
Understanding key patient record issues can help keep your practice in the clear.
Implications of the Affordable Care Act on Ophthalmology Practices
There are several scenarios in which the legislation may affect ophthalmology practices.
By Ron Rosenberg, P.A., M.P.H.
Strategic Planning: It’s a Team Effort
To achieve success, everyone in the practice must understand the strategic planning process.
Ophthalmic Professional Launch
For the unsung support staff, OP fills a need for critical information that can help them drive practice success.
Teaching the Fundamentals
Part 3 of our staff training series focuses on teaching the“mechanics” of the role.
Successfully Navigating the Glaucoma Treatment Journey
A look at the importance of educating patients onIOP-lowering medications.
By David D. Richardson, MD
What? I Have an Rx Check?
When patients complain about their new eyewear, it can pay to become an investigator.
Departments
Compliance Corner
By Jolynn Cook, RN, COE, CASC
Customer Service
Consider these tips to create a winning customer service formula.
By Elizabeth Holloway, COE, CPSS, PHR
Viewpoint from the Co-Editor
This issue, Ophthalmic Professional lends you a helping hand with some of the critical challenges that lie ahead.
How to Improve Premium IOL Conversion
By educating appropriate candidates on the benefits of premium IOLs and laser cataract surgery, you can create a win-win for both patients and your practice. Here’s how to make it work.
By Crissy Smillie
Therapies
By Bill Kekevian, Senior