Article Submission Guidelines
A new publication to help
ophthalmic staff deliver high
quality patient care and support
the success of the practice

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November 2016

Features

Three’s a Charm
BY JENNIFER KIRBY, CONTRIBUTING EDITOR; PHOTOGRAPHY BY SHELLEY WELANDER, SHE.WE STUDIO
Horizon Eye Specialists utilizes three tenets to achieve success.

Dry eye and MGD 101
BY KENDRA DAVIS, COA
Part five of a seven-part corneal/anterior segment survival guide.

Get to the root cause of dry eye
BY JAY S. PEPOSE, MD, PHD
Due to DED’s multifactorial nature, proper treatment depends on a precise diagnosis.

Dry eye treatment education
BY PATTI BARKEY, COE
Create a process to ensure patients don’t leave without scheduling or committing to treatment.

Seven tips to measure productivity
BY JANNA S. MULLANEY
Use data to better manage your practice and staff.

Departments

Viewpoint from the Editor
Jane Shuman, COT, COE, OCS, Co-Editor
The changing landscape

Opening Lines

Supplemental offerings

Compliance
BY LISA SHAW, COE, NCP, EPM/HER
Get a grip on MIPS

Customer Service
BY ELIZABETH HOLLOWAY, COE, CPSS, PHR
Learning from Disney

Coding
PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA
Documenting punctal plugs

My Back Page
BY ZACHARY SMITH, MHSA
Two very different ways to serve




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