Article Submission Guidelines
A new publication to help
ophthalmic staff deliver high
quality patient care and support
the success of the practice

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March 2015

Features

Practicing joy
BY VANCE THOMPSON, MD AND MATTHEW JENSEN, MBA
By paying attention to the details of the customer experience, you can create opportunities to celebrate new vision.

Evolution of cataract surgery
BY ZACK TERTEL, SENIOR EDITOR
Who developed the techniques that changed the way we treat patients who have cataracts?

On the front lines of EMR implementation
BY MARTHA C. TELLO, BA, COMT, AND STEPHANIE D. MCMILLAN, MHA, COA, PLANTATION, FL
Several lessons helped ease the transition from paper chart and pen to an electronic medical record system.

A new drug class may advance treatment of patients with glaucoma
BY JASON BACHARACH, MD
Entering late-stage clinical development, ROCK inhibitors represent a new class of IOP-lowering medication.

Cross-training for success
BY LINDSEY GETZ, PHILADELPHIA, PA.
A well-rounded staff offers your practice many advantages.

As good as new?
BY MICHELLE DALTON, ELS
Before you buy used and refurbished equipment, answer these crucial questions.

A doctor’s perspective on staff certification
BY ROBERT M. KERSHNER, MD, MS, FACS
Why certification is important, and what you — and your practice — can do about it.

Departments

Viewpoint from the Editor
Jane Shuman, COT, COE, OCS, Co-Editor
When the pace of change comes at warp speed

Coding
BY PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA
Post-surgery modifiers primer

Compliance
BY C. JOLYNN COOK, RN, COE, CASC
Avoid confusion by ensuring patient understanding

Customer Service
BY ELIZABETH HOLLOWAY, PHR
Alleviate patient wait time concerns

My Back Page
BY SHARON ALAMALHODAEI, COMT
IT’S ON THE BOOKS: I never set out to be an author




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