Article Submission Guidelines
A new publication to help
ophthalmic staff deliver high
quality patient care and support
the success of the practice

Cover Image Not Available

March 2016

Features

Coordinating diabetic care
BY KAREN APPOLD CONTRIBUTING EDITOR; PHOTOGRAPHY BY JSAY CREATIVE
Ophthalmic Consultants of Long Island excels by using technology and a team-based approach.

Challenges of the cornea clinic
BY STEPHANIE MCMILLAN MHA, COA, AND MARTHA C. TELLO BGS, COMT, OSC
Part one of a seven-part corneal/anterior segment survival guide.

Answering cataract surgery questions
BY APRYL MCELHENY, RN, BSN, CASC
These responses to many common patient queries will help set proper expectations.

Getting started in ophthalmic imaging
BY TIMOTHY J. BENNETT, CRA, OCT-C, FOPS
Learn what it takes to develop this valuable role within your practice.

Limit the impact of staff turnover
BY JENNIFER KIRBY, CONTRIBUTING EDITOR
Even if your practice is a “revolving door,” these six recommendations can help ensure continuity.

Clinical research in ophthalmology
BY MARK PACKER, MD, FACS, CPI
Perspectives on how to catalyze the transition from theory to practice.

Departments

Viewpoint from the Editor
Jane Shuman, COT, COE, OCS, Co-Editor
Resolving to change for the better

Opening Lines
By Zack Tertel, Senior Editor

Customer Service
BY ELIZABETH HOLLOWAY, COE, CPSS, PHR
Tracking patient satisfaction

Coding
BY PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA
Interpret and report

My Back Page
BY LINDA GREENSEID
GOLDEN ANNIVERSARY Husband and wife, ophthalmologist and tech




AWS - #2