A new publication to help
ophthalmic staff deliver high
quality patient care and support
the success of the practice
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March 2014


A physician advises on staff’s role in Preoperative testing for cataract surgery patients
Measurements prior to surgery can have a great impact on visual acuity.

Managing the ASC schedule when The Unexpected Happens
Cancellations, misbookings, urgent add-on surgeries all take a toll on a well-planned schedule. Here’s how to restore order and get back on course.

Image Management Systems organize a wealth of photos
Ophthalmology practices take a lot of pictures. Tracking them down is finally getting easier.

Getting a handle on Stage 2 Requirements
Even if you’ve had success with Stage 1 meaningful use requirements, pay attention to the changes included in Stage 2.

Patients may not be aware of symptoms Detecting Ocular Allergy
Technicians must develop their sleuthing skills to help patients find relief.

Where to begin? Practical steps for Starting ICD-10
The first in our series on the new coding system identifies the 8 steps every practice should take to prepare for October 2014.

PART 2 Mitigating Disgruntled Patıents
Prevent the opening for a medical malpractice suits by planning for patient threats.

5 questions with consultant Derek Preece about Improving project management skills
Your practice is looking for leaders within its ranks. Will you step up?


Viewpoint from the Co-Editor
Here’s to a warm, calm and productive spring.

Customer Service
Using top customer service skills isn’t a quality reserved for patients. Your co-workers deserve the same treatment.

Are your practice’s marketing and advertising initiatives, including those on social media, compliant with FDA and FTC regulations?

Learn when and how to code for the diagnosis and correction of this conditions that affects nearly 1 in 3 Americans.