Article Submission Guidelines
A new publication to help
ophthalmic staff deliver high
quality patient care and support
the success of the practice

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January 2016

Features

Be our guest
BY ROBERT CALANDRA, CONTRIBUTING EDITOR PHOTOGRAPHY BY ART HANSEN
How Boling Vision Center builds a “guest-centric” practice

When the pharmacy calls
BY JIM THOMAS, EDITORIAL DIRECTOR
The second of this two-part series discusses how to better manage pharmacy call backs.

Glaucoma surgery developments
BY THOMAS W. SAMUELSON, MD
New technology and techniques help make procedures safer and more individualized.

Overcoming language barriers
BY SUMÁYA RODRÍGUEZ, COA, OSC, ABO-AC, FNAO, USN RET.
Even if you don’t speak your patient’s language, knowing how to communicate is vital.

Departments

Viewpoint from the Editor
Bruce Maller, Co-Editor
Happy New Year!

Opening Lines

Volunteers attend Myanmar Eye Meeting in hopes to increase the country’s ophthalmic skills

Coding
BY PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA
New codes and revisions

Customer Service
BY ELIZABETH HOLLOWAY, COE, CPSS, PHR
Role-playing patient scenarios

Compliance
BY C. JOLYNN COOK, RN
A different type of disaster planning




AWS - #2