Be our guest
BY ROBERT CALANDRA, CONTRIBUTING EDITOR PHOTOGRAPHY BY ART HANSEN
How Boling Vision Center builds a “guest-centric” practice
When the pharmacy calls
BY JIM THOMAS, EDITORIAL DIRECTOR
The second of this two-part series discusses how to better manage pharmacy call backs.
Glaucoma surgery developments
BY THOMAS W. SAMUELSON, MD
New technology and techniques help make procedures safer and more individualized.
Overcoming language barriers
BY SUMÁYA RODRÍGUEZ, COA, OSC, ABO-AC, FNAO, USN RET.
Even if you don’t speak your patient’s language, knowing how to communicate is vital.
Viewpoint from the Editor
Bruce Maller, Co-Editor
Happy New Year!
Volunteers attend Myanmar Eye Meeting in hopes to increase the country’s ophthalmic skills
BY PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA
New codes and revisions
BY ELIZABETH HOLLOWAY, COE, CPSS, PHR
Role-playing patient scenarios
BY C. JOLYNN COOK, RN
A different type of disaster planning