Article Submission Guidelines
A new publication to help
ophthalmic staff deliver high
quality patient care and support
the success of the practice

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May 2015

Features

A solid investment in staff training
BY ROBERT CALANDRA
How Matossian Eye Associates develops well-respected staff members who excel in patient care

Create an infection prevention protocol
BY C. JOLYNN COOK, RN
Learn these guidelines for stopping infections.

Incorporating new equipment in your practice
BY REBECCA HANLON
Ensure new equipment serves both the patient and the practice.

Answering Meaningful Use Stage 2 FAQs
BY JEFF GRANT AND DARLA SHEWMAKER
Learn more about the penalties, responsibilities and terms that most often baffle practices.

How to Navigate a CMS audit
BY DONNA M. McCUNE, CCS-P, COE, CPMA
There’s no need to panic if you follow a few simple steps.

Successful meetings: it’s all about the follow-up
BY LISA PELTIER
Frustrated by meetings that are run well but produce limited results? Then try keeping an eye on what happens afterwards.

Find dry eye clues in patient medications
BY LAURA M. PERIMAN, MD
After identifying exacerbating medications, dry eye therapies and treatments have greater impact on preventing progression.

Departments

Viewpoint from the Editor
Bruce Mailer, Co-Editor
Training makes me smile

Coding
BY PAUL M. LARSON, MBA, MMSC, COMT, COE, CPC, CPMA
Should I code for OCT or fundus photography?

Customer Service
BY ELIZABETH HOLLOWAY, PHR, COE
Borrow a page from the hospitality industry

Therapy Focus
BY STEVEN I. ROSENFELD, MD, FACS
Lid hygiene provides patient relief

What Would You Do?

Should this eager tech request a new role in the practice?




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